How can we help?
Whatever the occasion, our dedicated team is on hand to ensure your event is a great success.
Customer contact enquiries
Tel: 01242 528764*
The Cheltenham Trust – complaints procedure
The Cheltenham Trust is committed to delivering excellent customer contact and engagement to its customers and visitors. To ensure we continue to provide high quality service, we welcome feedback.
Should you wish to raise an issue with us you can do so by contacting firstname.lastname@example.org
Please include the nature of your issue or complaint, any relevant dates and times, and your full contact details and we will respond, initially, within five working days. If the matter is more complicated we will respond within 14 working days.
All written complaints will be logged. The aim is to investigate your complaint properly and to reply to you within 14 working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be provided informing you of the action taken to date or being considered.
We rely on the generosity of the general public, local companies and funders to continue to provide great experiences for the visitors and residents of Cheltenham. As a charity, we create surpluses not profit, so that we can reinvest in and develop our venues, creating more activities for public benefit.
You can help us to achieve our vision by supporting The Cheltenham Trust in the following ways:
- The facility to make a one-off donation – using a secure online donation form will be available shortly.
- Alternatively, if you would rather send a donation by post, please download this form.
Make a regular donation
Donating a regular amount is the best way you can support us because it is cost-effective for us to manage, and it will provide a reliable and sustainable foundation for the Development Trust to plan ahead with confidence.
If you are a UK taxpayer we can claim the tax on your donation. Basic rate tax is 20 percent, this means that if you give £10, the Development Trust can claim a further £2.50 from the Inland Revenue towards the fundraising campaign.
Pittville Pump Room is fully accessible from ground level and access to the main auditorium, apse, bar and colonnade are all possible without encountering any steps. The entrance to the building has automatic doors and our customer contact team is located to your right-hand side as you enter the building. There is also an accessible toilet on the ground floor. Unfortunately due to the historic nature of the building we are unable to accommodate acces needs on the upper floors. If you have any concerns please speak to a member of our staff and we’ll do our best to assist.
If you are disabled and/or require a personal assistant to accompany you to an event, please advise the customer contact team on 01242 528764 of any access requirements at the time of booking such as an aisle seat, wheelchair space or additional leg room. Concessions are available to disabled patrons at some events, along with complimentary tickets for personal assistants and carers. Please ask when booking.
Pittville Pump Room
East Approach Drive
Cheltenham, GL52 3JE
From Monday (17 May) those using Pittville Pump Room car park will need to enter car registration details and display a ticket. A £1 charge will only apply to those wishing to stay for more than two hours (to a maximum of four hours). Please note the car park is not managed by The Cheltenham Trust, all queries should be directed to the borough council. For more information, please visit https://www.cheltenham.gov.uk/parking